This Privacy Policy explains how Grocery Piano Light collects, uses, discloses, and stores personal information in connection with this website and related services. It applies to users in Australia and is intended as a general privacy notice.
Data handling overview
We may collect identifiers and contact details, enquiry content, account or service details, property-related information shared in communications, billing or transaction records where relevant, and technical data such as device type, browser settings, log data, and approximate location derived from network information.
We collect personal data from forms, messages, bookings, and other direct interactions with us. We also receive data from your browser or device, from cookies and similar technologies, and from service providers that support site operation, analytics, security, or communications.
Our site may use essential cookies to support core functions, analytics cookies to understand site use, and preference cookies to remember settings. Cookies may be session-based or persistent, depending on their purpose and lifespan.
You can manage cookies through your browser settings and, where available, through on-site preference tools. Blocking or deleting cookies may affect site performance, saved preferences, and some security or analytics functions.
We use personal information to operate and secure the website, respond to enquiries, provide requested services, manage client or prospect communications, maintain records, monitor performance, detect misuse, comply with legal obligations, and support internal administration. Where permitted, we may also use information to improve service quality and resolve disputes.
We may share personal information with hosting, analytics, security, communications, and professional service providers that support our operations. We may also disclose information to contractors or advisers involved in delivering legal services for real estate agents, subject to confidentiality and use restrictions appropriate to the role.
We may disclose personal information to courts, regulators, law enforcement, or other authorities when required or authorised by law, or when necessary to establish, exercise, or defend legal rights. We may also share information to respond to lawful requests or to prevent unlawful activity.
You may have rights to request access to personal information we hold about you, ask for correction of inaccurate details, and raise a concern about our handling of your data. In some cases, we may decline a request where the law permits or requires us to do so.
Requests should describe the information or issue clearly so we can assess and respond appropriately. We may ask for supporting details to confirm identity, protect privacy, and locate the relevant records. If a request is refused in whole or in part, we will explain the reason where required.
Retention periods depend on the type of information, the reason it was collected, and any legal, accounting, or dispute-related requirement. When data is no longer needed, we will delete it, de-identify it, or archive it in a restricted form where lawful and appropriate.
If we make a material change, we will take reasonable steps to notify users by posting the updated policy on the site and, where appropriate, by using another suitable notice method. The revised version applies from the stated effective date.
